We launched two USB-C docking stations-the UD-CA1 and UD-ULTCDL-which have proven to be very popular-so much so that we’re having trouble staying in stock. Best practice is to update the BIOS first, the Thunderbolt driver second, and NVM firmware third. The BIOS updates will be under the ‘BIOS’ category, while the Thunderbolt 3 driver and NVM firmware updates will be located under the Chipset category. Please be sure to visit and use your Dell Service Tag to locate, download and install the latest updates for your system as a first troubleshooting step should you encounter any issues with our USB-C docking stations with a Dell system. These include updates to the system BIOS, the Thunderbolt 3 driver as well as the Thunderbolt 3 NVM firmware. Several customers have confirmed that enabling 'Airplane Mode' is an effective workaroundĭell has released several updates for many of their Thunderbolt 3/USB-C systems, including the XPS 13 9350, XPS 15 9550, and Precision 5510. Our initial reports from customers indicate that even with the release of the latest updates from Dell applied there are still some cases where USB-C devices may not work as expected. Content originally created June 30th, 2016 by Bob Boerner Summaryīased on information gathered while helping Plugable customers along with feedback from Dell owners on public forums, it appears some percentage of Dell USB-C systems are exhibiting unstable USB data I/O over their USB-C port.
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